COMPLAINTS

ADAM BENEDICT™ is committed to the highest standards in its service to clients and in all its business dealings.  If at any point you become unhappy or concerned about the service that ADAM BENEDICT™ has provided, and you would like to make a complaint, then please contact the solicitor responsible for your matter or their supervisor who will be happy to discuss the matter with you. If you are still dissatisfied, you may refer to ADAM BENEDICT™’s complaints handling procedure.

Complaints can be sent to complaints@adambenedict.co.uk and we will endeavour to respond to your message within 48 hours or as soon as possible. You will not be charged for the handling of your complaint.  A copy of ADAM BENEDICT™’s Complaints Policy is also available on request at complaints@adambenedict.co.uk.

If the matter is still not resolved to your satisfaction, you may be entitled to ask the Legal Ombudsman (LeO) of England and Wales to consider the complaint.  A complaint to LeO must normally be made within 6 months of the date of the conclusion of ADAM BENEDICT™'s complaints procedure and no more than 6 years from the date of the act/omission complained of, or no more than 3 years from when you should reasonably have known there was cause for complaint.  Details on how to contact LeO and further information on the procedures involved can be found at https://www.legalombudsman.org.uk/.

ADAM BENEDICT™ is authorised and regulated by the Solicitors' Regulation Authority (SRA). Complaints (such as reporting someone's behaviour) may also be made directly to the SRA. See www.sra.org.uk/consumers/problems/report-solicitor.page for more details.